Orders will be shipped out within 3 business days. If it will take longer to ship for any reason, a notice with the adjusted shipping date will appear at the top of our website.

Shipping fee is a flat rate of 880 yen within Japan.

* Free shipping on purchases 15,000 yen (tax included) or more within Japan.

* Shipping fee for international shipments will be calculated by weight & country.

* We do not accept cancellations after an order has been placed.

Payment Method

* Payment method cannot be changed once an order has been placed.

* For receipts, please use the statement issued by the credit card company.

Returns and Refunds

* At this time, we do not offer returns or refunds for all items so please order carefully.

* We make every effort to accurately portray our products.

* Each crystal is photographed under natural sunlight with minimal editing. 

* We are happy to assist you in selecting items that best suit your needs and purposes.Please feel free to reach out to us at info@wroselove.com.

Please note that due to the natural origin of crystals, they sometimes contain flaws such as scratches and chips. At WROSE, we offer them as they are if we believe that these imperfections enhance their natural beauty while preserving their high vibrations.

If your order arrives noticeably damaged in any way, please email us as soon as possible with your order number and a photo of the item's condition.info@wroselove.comAny damage, theft or loss occurring after arrival is not the responsibility of WROSE.


Handling of Personal Information

WROSE will only use your personal information collected from either transactions or signing up for the mailing list to process payments, deliver shipments, and send communication emails. 

WROSE uses Shopify to power the online store. For more information about how Shopify uses your personal information, please visit:https://www.shopify.jp/legal/privacy